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Pick Up Poop! Dogs can't flush.
PUP reminds you to Pick Up Poop!

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 NEORSD Frequently Asked Questions

Q. How did the District start?

A. The District was created in 1972 by the Cuyahoga County Common Pleas Court to assume the operation and management of the major wastewater collection and treatment facilities serving the Cleveland metropolitan area.

Q. Who governs the District?

A. The District is an independent political subdivision of the State of Ohio and is not part of any city, county or other governmental entity. It is governed by a seven-member Board of Trustees who serve five-year staggered terms. Three members are presently appointed by the Mayor of the City of Cleveland, three by the Suburban Council of Governments and one by the Cuyahoga County Board of Commissioners.

Q. What are my sewer charges based on?

A. District sewer charges are based upon water consumption. Bills are sent to customers on a quarterly basis at the same time as water bills.

Q. Who do I call regarding billing questions and rates?

A. Sewer rate questions should be directed to the District's Customer Service Department at 216-881-8247 between the hours of 8:00 a.m. and 5:00 p.m.

Other billing questions should be directed to one of the billing agents listed:
City of Cleveland Division of Water 216-664-3130
City of Cleveland Heights Water Department 216-291-5995
City of Berea Water Department 440-891-3308
City of Strongsville Water Department 440-238-5720
City of North Royalton 440-582-6234

Q. I am a Senior Citizen. Do you have reduced rates for the elderly?

A. Homestead Rates are available for customers who are 65 years or older, or under 65 who are totally disabled. The property must be owner-occupied and the total household income must be under $27,000. The 2007 Homestead rate for the Subdistrict 1 (City of Cleveland) is $20.75 per mcf (1,000 cubic feet of water). For Subdistrict 2 (Suburbs), the sewer rate is $23.55 per mcf.

Q. Why do I pay sewer charges for water used filling my pool or watering my grass?

A. The District adopted the Summer Residential Sprinkling User Charge (SRSUC) Program in 1993 to provide a major benefit to residential customers. Under this program, summer residential sewer bills are based upon the lower of average winter consumption, or actual summer usage. For more information about this program click here.